Refund policy

If you’re not satisfied with your first order, contact us within 30 days of delivery with your order number and a photo of the product packaging. We’ll review your request immediately and make it right with a refund/replacement.

To submit a guarantee request, please email us at skinpop.ca@gmail.com with your order number, a brief explanation of your experience, and a photo of the product packaging or remaining patches.

This guarantee applies to first-time purchases only and is limited to one claim per customer, household, shipping address, or payment method. The guarantee applies to one opened box only and does not apply to bulk orders, wholesale orders, reseller purchases, promotional giveaways, or purchases made outside our official sales channels.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SkinPop reserves the right to deny requests that appear fraudulent, excessive, incomplete, or inconsistent with this policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.